In a business environment, there are various instances when customers want support and assistance due to the arrival of a particular problem. If you can’t help your customers during their time of distress, you can’t expect them to be loyal and committed towards your business entity. Customer support services or help desk has become an integral part of business functioning and tends to affect the customer engagement to a great extent. E- Commerce is also one such field where people encounter numerous problems regarding a particular product/service, delay in product delivery, wrong product delivery or any other such issues. All these problems need timely resolution and intervention through the help of eCommerce help desk for keeping customers engaged to your eCommerce business. If you are one of the eCommerce store owner, you need to have the support of an effective eCommerce help desk service at your side for guiding your customers in the right direction. To help you out with it, Velocity can provide you mind blowing eCommerce help desk integration services that can keep your customers engaged to your business.

E- Commerce Helpdesk- 1

By integrating our eCommerce help desk services at your eCommerce platforms such as Magento, PrestaShop or OpenCart, store owners can effortlessly resolve the queries of their customers through the back end of their eCommerce site. With our eCommerce help desk services, you don’t need any other platform to address the grievances and issues of your customers. It is now much easier to check your customer tickets and reply them back for effective solutions through a single back end of your eCommerce store with the help of this eCommerce help desk services. It has made issue resolution much easier and store owners don’t have to switch over another platform for addressing the issues of their customers. Everything is integrated at a single location and you don’t have to flip across various platforms which makes issue resolution faster and much easier.


USP of our eCommerce help desk services

Although there are numerous companies that are engaged in the field of providing eCommerce help desk services but none can match the level of customer commitment shown by our company, Velocity. We are ready to walk an extra mile for the complete satisfaction and comfort of our targeted customers. Here are some of the features that makes Velocity as the most valued valued company for eCommerce help desk services.

Speedy and timely resolution of issues-

Time is actually money in the competitive business environment as you can lose substantial revenue and business opportunities if your business is stuck in a particular problem. We know the value of time for our clients and are totally committed for the faster and timely resolution of their problems. Velocity always prioritize its customers irrespective of the nature and size of business entity.

Efficient Ticket Management system-

Efficient Ticket Management system

In order to resolve the issues of our customers in a seamless manner, we provide an effective ticket management services. Customers can easily raise their concerned issues or problems to our help desk services by creating a ticket. Once a ticket is created, our help desk services keeps a track of that ticket and provides effective solutions depending upon the problem. If required, ticket is transferred to other higher departments for the effective resolution of your issue.


Affordable price-

We believe in speedy resolution of our customer issues without hurting their pocket in a big way. You would not find such a high level of professional services at such a competent price apart from our company, Velocity. With us, you would get a brilliant combination of “high quality service with the most competent price”.

User friendly interface-

Our eCommerce help desk services are having brilliant user interface for both the store admin, support staff and customers. It is now possible to check all the customer tickets at one single place and the support staff can handle them easily for effective issue resolution. Similarly, customer can check his/her entire ticket thread at one place and can keep a track of his/her solution provided by the support staff team. Here are the screenshots of the dashboard view for all concerned people.

Support Staff-

The screen shot shown below will provide you a view about how tickets are shown on the end of support staff team.

Support Staff


Store admin-

The screenshot shown below provides a general back end view of the eCommerce help desk where store admin can make easy customizations.

Store Admin

Customer- The screenshot mentioned below provides a bird’s eye view regarding how customers can open a ticket for their particular issue on the eCommerce help desk platform.


Do engage with our company, Velocity and get effective resolution of all your eCommerce based issues with the help of our skilled work force. We would do our level best to bring an everlasting smile on the face of your customers. Avail our services now and get relief from all eCommerce help desk related issues without paying any hefty amount.


What is the role of eCommerce Product Reviews in eCommerce World?

E-Commerce product reviews are crucial sales drivers, and something the greater part of your customers will need to see before purchasing a product from your store. Simply product reviews increase the conversions by eliminating the potential doubts a customer might have about a product on your store. Playing a crucial […]

22 March 2017 0

Benefits of eCommerce Consulting Services for your online business

Online commerce has become a necessity nowadays. From customers’ as well as from a business man’s point of view, eCommerce has open some new doors of possibilities. Let’s not forget the role of eCommerce platforms who have lowered the cost of eCommerce setup so effectively. Going more deeper into the […]

6 March 2017 0

Why is eCommerce Abandoned cart a threat to your online business?

E-Commerce Abandoned cart- These three words have shaken the eCommerce businesses from time to time. Today’s eCommerce customer wants you to provide him an un-compromised shopping experience that is hassle free, smooth, relevant and quick. However, most of the online businesses fail to strongly deliver the same. To shed some […]

8 March 2017 0

The only things that you can do to optimize your site speed

Speed is one of the primary signals for ranking in Google SERPs. Despite this, websites we can find hardly become serious about it. If you take a closer look, your website has considerable room for improvement in loading speed. Let’s take a look at these minor yet important details that […]

14 December 2016 0
Quality in All Things

Velocity's commitment to Quality ensure that its customers receive best of the best services without any compromises. "Customer Delight" and "Quality in All Things" make us stand out in the crowd.

Business Values

Recent Posts

Get Quote


  • Amazon (6)
  • eCommerce (40)
  • eCommerce Conversion (40)
  • eCommerce enterprise search (2)
  • Facebook Marketing (3)
  • Fun @ Work (4)
  • Magento (26)
  • Magento Development Company (1)
  • Microsoft SharePoint (3)
  • Microsoft SharePoint 2013 (16)
  • Microsoft Sharepoint MasterPage (6)
  • Mobile App Development (4)
  • Mobile SEO (15)
  • Mobile Website Development (9)
  • Opencart (11)
  • OpenCart Development (19)
  • OpenCart Themes Development Services (1)
  • Prestashop Development (10)
  • PrestaShop Module Development (2)
  • Prestashop Theme Development (6)
  • Search Engine Optimization (SEO) (42)
  • Social Media Optimization (SMO) (10)
  • Web Development Services (2)
  • Website Development (9)
  • Wordpress Development (6)

Ask your QueryWe will reply within 24 hour.

Free SEO Analysisof your website in details.